Centrestage Live Privacy Policy

Who is responsible

Centrestage operates Centrestage Live and its shared Centrestage account services. Our address is Upper Level, Entrance 2, Baywest Mall, 100 Baywest Boulevard, Gqeberha, 6017, South Africa.

For privacy questions or requests, email centrestage.baywest@gmail.com.

Who can use the app

Centrestage Live and its competitions are for people aged 18 and older. We ask you to confirm your age when you create an account or sign in. Individual events, competitions and prizes may have additional eligibility requirements.

Information we use

Information comes from you, your interactions with our services, and connected booking and payment systems. You can browse public content without an account. Account features require the information needed to provide them.

• Account details: your name, email address, phone number, protected password information, verification details and age confirmation, to create and secure your account.
• Bookings, tickets and rewards: booking references, shows, ticket codes, attendance information, reward balances and redemptions, to provide your tickets and manage venue services.
• Orders and payments: items, amounts, seating or collection details, transaction references and payment status, to fulfil orders and resolve queries.
• Enquiries: the contact details and messages you submit to request assistance or event services.
• Competitions: entries, eligibility checks, results and prize claims. Where winners are displayed, we may show a winner's first name, surname initial and prize.
• Preferences: newsletter choices and available notification settings.
• Usage information: screens viewed, feature interactions, session identifiers, IP addresses and device or browser information, to understand usage and improve the service. Usage records may be linked to your account when you are signed in; they are not necessarily anonymous.

Payments, hosting and service providers

Yoco processes payments. Our app and backend receive transaction references and payment status rather than your full card number or card security code.

EventSync supports Centrestage's customer records, bookings, venue operations and relevant orders. Contact details and newsletter preferences may be synchronised with the venue's EventSync customer record.

Our application hosting is provided by xneelo in South Africa. Authorised staff and providers supporting hosting, email, payments and venue services may process information needed for those purposes. We may disclose information where required by law.

Some third-party services, including email, payment, maps and notification providers, may process information outside South Africa. South African application hosting does not mean that every service or recipient is located in South Africa. Contact us for information about the providers and safeguards applicable to your information.

Your device and permissions

If you allow location access, the app calculates your distance from the venue on your device. This feature does not send your location coordinates to our backend. Opening directions launches your chosen maps service, which handles information under its own privacy policy.

Optional motion controls support the virtual venue. You can manage device permissions in your device settings.

The app stores sign-in information and cached tickets, bookings and orders on your device. Clearing offline data in your profile removes cached content; it does not delete your account or server records.

Where remote notifications are enabled, we may store a device notification token and notification preferences. Some reminders are scheduled locally on your device. Available notification features depend on your app version and permissions.

Messages and choices

We use contact details for account verification, requested services and enquiries. You can change your newsletter preference in your profile. Marketing choices do not prevent essential communications about services you have requested.

Account deletion and retention

In Centrestage Live, open Profile, choose Delete account, enter your current password and confirm. This deletes your shared Centrestage app and website account, rewards, competition entries, registered notification devices and account-linked usage records from the live Centrestage database. The app also clears its stored data on the device used to delete the account. Other devices clear access when they next validate their session online.

Deletion is permanent and does not cancel tickets or orders. Save your tickets before deleting your account; contact the box office if you need help with existing bookings.

Account deletion does not delete or change Centrestage's customer, booking, payment or sales records held in EventSync, or change existing EventSync marketing preferences. These are separate venue business records. Contact our privacy address to request access, correction or deletion of information we are no longer entitled to retain, or to discuss marketing preferences.

Centrestage usage records are scheduled for cleanup after 90 days. Unverified registration details are scheduled for cleanup 24 hours after the verification period expires. Cleanup runs hourly in batches, so processing may take longer during an outage or backlog. Account details are otherwise held while the account remains active.

We retain information needed for outstanding services, accounting, disputes and applicable legal obligations for the relevant purpose and period. This app policy does not set a new retention schedule for EventSync business records. Contact us for the retention details applicable to those records or any disaster-recovery copies.

Security and your rights

We use measures intended to protect personal information, including password hashing, authenticated access and encrypted connections. No system can guarantee absolute security.

Subject to applicable law, you may request access to your information, correction of inaccurate information, deletion of information we are no longer entitled to retain, or object to certain processing. Where processing relies on consent, you may withdraw that consent. We may verify your identity before fulfilling a request.

You can contact us at the privacy address above or lodge a complaint with South Africa's Information Regulator.

Policy updates

We will publish updates on this page with a revised date and provide additional notice where appropriate.